Support
Need help with MigraInfo? We're here for it.
Email us at support@migrainfo.com and we'll get back to you within 2 business days.
Using MigraInfo Pro? The help center answers most questions. For anything else, email the same address from your work account; organizations on a paid plan hear back within one business day. Live service status is at status.migrainfo.com.
- Why hasn't my case status updated?
- On the free plan, cases update when you open them or tap Refresh. With MigraInfo Premium, we check your cases automatically in the background and notify you the moment anything changes.
- How do I cancel my subscription?
- You can cancel anytime and keep your paid features until the end of the period you've paid for.
- Subscribed in the app (App Store or Google Play): cancel in your Apple ID or Google Play account settings. Those stores handle billing and refunds for those purchases.
- Subscribed on the web: cancel in the app under Settings → Manage Subscription, or from the link in Stripe's receipt email. Stripe is the seller for web purchases and can also help with billing questions.
- How much does MigraInfo cost?
- MigraInfo is free for up to 3 cases. Premium is $4.99 a month or $49.99 a year, and Premium+ is $7.99 a month or $79.99 a year. Annual plans start with a 7-day free trial. Prices are in U.S. dollars; the App Store and Google Play show prices in your local currency, and sales tax may apply.
- Is MigraInfo affiliated with USCIS or the immigration court?
- No. MigraInfo is an independent, third-party app and is not affiliated with, endorsed by, or sponsored by USCIS, EOIR, or the U.S. Department of Justice.
- Can MigraInfo give me legal advice about my case?
- No. MigraInfo is an informational tool, not a law firm. For legal advice about your specific case, please contact a licensed immigration attorney or an accredited representative.